This Distance Sales Agreement has been concluded electronically, pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, between the Seller whose details are provided below and the Buyer who purchases products through the website www.fitbites.com.tr.

1.1. SELLER INFORMATION

Trade Name: ALTIN KAPPAK İTHALAT İHRACAT SANAYİ VE TİCARET LTD. ŞTİ.
Brand: FitBites
Address: Akşemsettin Mahallesi, Sangüzel Caddesi No:105, 34080 Fatih/İstanbul, Türkiye
Telephone: +90 505 017 77 59
Email: info@fitbites.com.tr
Website: www.fitbites.com.tr
Tax Office: AVCILAR
Tax Identification Number: 4991349451
MERSİS Number: 0499134945100001
Registered Electronic Mail (KEP) Address: altinkappak@hs01.kep.tr

1.2. BUYER INFORMATION

The Buyer’s first name, surname, delivery address, billing address, telephone number, and email address consist of the information provided by the Buyer during the ordering process and displayed in the order summary.

The Buyer acknowledges that the information provided when placing the order is accurate and complete. The Buyer shall be responsible for any consequences arising from the inability to deliver the order due to incorrect or incomplete information.

The purpose of this Agreement is to set out the rights and obligations of the parties concerning the sale, payment, and delivery of products ordered electronically by the Buyer through the Seller’s website at www.fitbites.com.tr.

The type, variety, quantity, sale price, taxes, shipping charges, discounts, payment method, delivery address, and other details of the ordered product are provided in the Preliminary Information Form and order summary presented to the Buyer before completion of the order and constitute an integral part of this Agreement.

The following information regarding the product or products subject to the Agreement is provided in the order summary:

• Name and variety: As specified in the order summary.
• Quantity: As specified in the order summary.
• Unit sale price: As specified in the order summary.
• Subtotal: As specified in the order summary.
• Shipping charge: As specified in the order summary.
• Discount or promotional amount: If applicable, as specified in the order summary.
• Total amount, including taxes: As specified in the order summary.
• Payment method: The payment method selected during the ordering process.
• Delivery address: The address provided by the Buyer during the ordering process.
• Billing information: The information provided by the Buyer during the ordering process.

The Buyer acknowledges having reviewed the product’s essential characteristics, total price, payment details, and delivery information before confirming the order.

The Agreement is concluded when the Buyer reads and electronically approves the Preliminary Information Form and this Distance Sales Agreement before completing the order on the website.

The order shall be processed after it has been received by the Seller’s system and payment has been successfully completed or verified using the selected payment method.

The Seller reserves the right not to process or to cancel the order if payment cannot be completed, the payment service provider declines authorisation, unauthorised payment is suspected, or the product is unavailable. In such cases, the Buyer shall be informed, and any amount already collected shall be refunded in accordance with applicable legislation.

The Buyer shall pay the order total using one of the payment methods offered on the payment page.

Payments made by credit or debit card may be processed by the contracted payment service provider. The Seller does not directly store the Buyer’s complete card details.

If payment by bank transfer or EFT is offered, the order shall be prepared after the payment has been received in the Seller’s account and verified. The Buyer must include the order number in the description field of the bank transfer or EFT payment.

Delays attributable to banks or payment service providers are beyond the Seller’s direct control.

Orders shall be shipped to the delivery address provided by the Buyer during the ordering process using the selected delivery method.

Unless otherwise stated on the product page or during the ordering process, orders are generally prepared and handed over to the courier company within 1–3 business days following payment approval.

The estimated delivery time within Türkiye is generally 1–7 business days, depending on the delivery address and the courier company’s service conditions. These periods are estimates and may vary due to public holidays, promotional periods, high order volumes, weather conditions, and circumstances of force majeure.

In all cases, the product shall be delivered within the statutory period prescribed by applicable legislation. If delivery of the order becomes impossible, the Buyer shall be informed, and all amounts collected shall be refunded in accordance with applicable legislation.

The Buyer is advised to inspect the exterior of the shipping package upon delivery.

If the package is crushed, torn, opened, wet, or visibly damaged, the Buyer is advised to request that the courier prepare a damage assessment report before accepting the product.

If a damaged, incomplete, spoiled, or incorrect product is delivered, the Buyer should contact the Seller at info@fitbites.com.tr as soon as possible.

To facilitate the prompt assessment of the request, the Buyer may be asked to provide the order number, a description of the issue, and photographs of the product and shipping packaging.

Subject to the statutory exceptions in which the right of withdrawal does not apply, the Buyer has the right to withdraw from the Agreement within 14 days from the date of receiving the product, without providing any reason and without incurring any penalty.

To exercise the right of withdrawal within the applicable period, it is sufficient for the Buyer to communicate the decision through an explicit statement sent to the following contact channel:

Email: info@fitbites.com.tr

It is recommended that the withdrawal notice include the Buyer’s first name and surname, order number, contact information, and the product to be returned.

If the right of withdrawal is exercised, the product must be sent to the return address provided by the Seller in accordance with the Seller’s return instructions.

The right of withdrawal may not be exercised in the circumstances specified by applicable legislation. In particular, where the relevant statutory conditions are met, the right of withdrawal may not apply to:

• Products that may deteriorate rapidly or whose expiration date may pass within a short period,
• Products whose packaging, tape, seal, or protective elements have been opened after delivery and whose return is unsuitable for health or hygiene reasons,
• Products prepared in accordance with the Buyer’s specific requests or personal needs.

The fact that a product is a food product does not, by itself, mean that the right of withdrawal is unavailable in every case. Whether the right of withdrawal may be exercised shall be determined according to the nature of the product, whether its packaging has been opened, the applicable storage conditions, and relevant legislation.

The Buyer’s statutory rights concerning defective, damaged, incomplete, spoiled, or incorrectly supplied products remain reserved.

A product returned under the right of withdrawal must be unused, unconsumed, undamaged, and in a condition suitable for resale.

Where possible, the product should be returned in its original packaging, together with its invoice and any complementary parts.

Subject to the applicable statutory provisions governing the right of withdrawal, products whose packaging has been opened, that have been consumed, that have not been stored under appropriate conditions, or that have been damaged by the Buyer may not be accepted for return.

If the product has diminished in value due to the Buyer’s fault or use exceeding what is reasonably necessary to inspect the product, the relevant statutory provisions shall apply.

The return request must be submitted to info@fitbites.com.tr.

After the request has been reviewed, the Buyer shall be informed of the return address, the courier company to be used, and the shipping instructions.

The Buyer must return the product using the contracted courier company and return method specified by the Seller. Packages sent on a cash-on-delivery basis without the Seller’s prior approval may not be accepted.

For returns made under a valid right of withdrawal or involving a defective product, shipping costs shall be covered in accordance with applicable legislation. Any additional costs resulting from the Buyer’s choice of a carrier or service other than the method specified by the Seller may be borne by the Buyer.

After the returned product has been delivered to the Seller or to the carrier designated by the Seller, it shall be inspected to determine whether it complies with the applicable return conditions.

If the return is accepted, the product price and any other payments required to be refunded under applicable legislation shall be reimbursed within the statutory period using a payment method consistent with the method originally used by the Buyer.

Due to the processing times of banks and payment service providers, it may take additional time for the refund to appear in the Buyer’s bank or credit card account. This period is beyond the Seller’s direct control.

For partial returns of promotional or multi-product purchases, the promotional terms may be recalculated, and the refund amount may be determined accordingly.

If, at the time of delivery, the product is defective, spoiled, damaged, incomplete, or different from the product ordered, the Buyer may exercise the optional statutory remedies available under Law No. 6502 on Consumer Protection.

If, following inspection, the product is determined to be defective, a refund, replacement, reshipment, or any other remedy provided under applicable legislation shall be offered, depending on the nature of the product and the Buyer’s statutory choice.

The invoice relating to the order shall be issued based on the billing information provided by the Buyer during the ordering process.

The Buyer is responsible for ensuring that the billing information is accurate and complete. If an electronic invoice or electronic archive invoice is issued, the document may be sent electronically to the email address provided by the Buyer.

The Buyer’s personal data may be processed for the purposes of receiving and processing the order, completing payment, issuing invoices, delivering the order, providing customer service, and fulfilling legal obligations.

Detailed information concerning the processing of personal data is provided in the Privacy Policy and KVKK Disclosure Notice published at www.fitbites.com.tr.

Natural disasters, epidemics, war, terrorism, strikes, transport disruptions, decisions of public authorities, technical failures, power outages, exceptionally high demand affecting courier companies, and similar circumstances beyond the reasonable control of the parties may be considered events of force majeure.

In the event of force majeure, the Seller shall inform the Buyer to the extent reasonably possible and take the necessary steps to fulfil the order as soon as possible.

The Buyer may submit requests or complaints concerning an order or product to the Seller through the following communication channels:

Email: info@fitbites.com.tr
Telephone: +90 505 017 77 59
Address: Akşemsettin Mahallesi, Sangüzel Caddesi No:105, 34080 Fatih/İstanbul, Türkiye

In consumer disputes arising from this Agreement, the Consumer Arbitration Committees and Consumer Courts located at the Buyer’s place of residence or at the place where the consumer transaction was carried out shall have jurisdiction, subject to the monetary limits prescribed by applicable legislation.

The parties’ other rights to submit claims or initiate legal proceedings under applicable legislation remain reserved.

In the event of a dispute, the parties’ electronic records, order information, payment records, email correspondence, delivery documents, and other legally admissible evidence shall be evaluated in accordance with applicable legislation.

This provision does not limit the consumer’s statutory rights concerning evidence, claims, or legal remedies.

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The Buyer acknowledges having been informed, before completing the order, about the essential characteristics of the products, the total sale price, taxes, shipping charges, payment method, delivery, right of withdrawal, return conditions, and the Seller’s contact information.

The Buyer becomes a party to this Agreement by reading and electronically approving the Preliminary Information Form and this Distance Sales Agreement and completing the order.

The order-specific product, price, payment, and delivery information, together with the order summary and the Preliminary Information Form, constitute an integral part of this Agreement.

SELLER

ALTIN KAPPAK İTHALAT İHRACAT SANAYİ VE TİCARET LTD. ŞTİ.
FitBites

BUYER

Full Name: The information provided by the Buyer when placing the order.
Date of Electronic Approval: The date and time on which the order is completed.
Order Number: Generated by the system upon completion of the order.